Questions, answered.

Usually, yes. Most laptop faults — hinges, ports, batteries, screens, fans — cost a fraction of a new machine. If a repair wouldn't make financial sense, we tell you during the free diagnostic.

Hardware repairs don't touch your data. We still recommend a backup, and we can make one for you before any work begins.

Many repairs are finished the same day. Parts-dependent jobs typically take 1–3 business days; we confirm timing in your quote.

Yes — including iMac and Windows all-in-ones. They need careful screen removal, which we do with proper tools.

Yes. We load-test the power supply with calibrated equipment instead of guessing by swapping parts.

For offices with several machines we can work on-site. Single desktops are usually faster at our bench.

No — we are an independent repair shop. That independence lets us do component-level repairs Apple doesn't offer, often at a much lower cost.

Often, yes. Bring it in as soon as possible and don't try to power it on — corrosion spreads with time and power.

Yes. We don't erase drives unless you ask us to, and every device is handled under our written privacy policy.

Most standard laptop screens start at $129 including labor. High-refresh, OLED, touch and MacBook displays cost more — you'll get an exact quote first.

On most laptops the glass and panel are one unit, so the whole panel is replaced. We'll tell you if your model allows a cheaper option.

We test with an external monitor during the free diagnostic, so you won't pay for a screen you don't need.

For logical recoveries — deleted files, formatted or corrupted drives — if we can't recover the files you need, you don't pay for the recovery.

Please don't. Every power cycle on a failing drive can make recovery harder. Turn it off and bring it in.

Severe mechanical failures (seized motors, crashed heads) are sent to our clean-room partner with your approval; we manage the whole process.

No. We back up your personal files first and clean the system without reinstalling unless it's truly necessary — and only with your approval.

Almost certainly a scam. Hang up, don't let them connect remotely, and bring the computer in if you already did.

Sometimes, from backups, shadow copies or known decryptors. We evaluate it honestly before any work.

No. Rice doesn't remove corrosive residue. Power it off, unplug it, don't try to turn it on and bring it to us as quickly as you can.

In most cases, yes. Data recovery is our first priority on every liquid-damaged device.

Many home and renters policies do. We provide a detailed repair report you can submit with your claim.

A replacement board can cost more than the laptop is worth. Repairing the failed component is usually far cheaper and keeps your original data and serial.

You pay nothing for the repair attempt beyond the agreed diagnostic, and we'll explain your options.

Yes — common faults like failed VRMs and damaged connectors are repairable.

It can be. Stop using the laptop, keep it unplugged on a hard surface and bring it in — we'll remove the battery safely the same day when possible.

We use high-quality cells matched to your model's specification, and original parts where available.

Yes. Most ports can be re-soldered or replaced without replacing the motherboard.

Often, yes. If the keycap or clip is broken we can replace just that key.

You can, but a failing internal keyboard sometimes registers phantom key presses. We'll tell you if that's the case.

Yes. We replace butterfly and scissor keyboards, including top-case replacements where required.

No. We clone your existing drive to the new SSD, so everything opens exactly as before.

Not all — some have soldered memory or storage. We check your exact model before quoting.

Yes. We'll install customer-supplied parts at our labor rate and check them for compatibility first.

Yes. We'll check compatibility first and build it to the same standard.

Our build fee starts at $199; total cost depends on the parts. We'll spec options at your budget.

Absolutely — GPU swaps, cooling upgrades and platform upgrades are everyday work for us.

Every 12–18 months for most homes; every 6–12 months with pets, smoking or dusty environments.

It helps, but an SSD upgrade makes the biggest difference — we'll recommend it only if it's worth it.

Yes. We back up your files, reinstall cleanly and restore your documents, photos and browser bookmarks.

We can supply it or install equipment you already own. We recommend proven business-grade gear when it's worth the cost.

Most homes take 2–4 hours on-site.

Yes — clean, labeled cable runs for offices and homes, including wall plates where possible.

Yes. Small teams can choose hourly support or a monthly plan with included hours and priority response.

Yes, by appointment, so upgrades don't interrupt your workday.

Typically teams of 1 to 25 people.